RELAY Terms of Service

RELAY (“RELAY”, “we”, “us”) is a private career and opportunity workspace operated by Sideways8. These Terms of Service (“terms”) apply to RELAY at relaycareer.com, its sign-in pages, the connections you choose to set up, and any RELAY mobile app that uses your RELAY account.

By creating an account, signing in or using RELAY, you agree to these terms. If you do not agree, do not use RELAY. The Privacy Policy explains how RELAY handles personal information, and Data Governance, Retention & AI Disclosures sets out RELAY’s data and AI standards. Please read them with these terms.

• You must be at least 18 years old, or the age of majority where you live if that is older.
• Each account belongs to one person. If several people at a business use RELAY, each needs their own account.
• The information you give RELAY, including your name and email address, must be accurate, and you must keep it up to date.
• You may not use RELAY where the law does not allow it, or if Sideways8 has previously ended your access for breaking these terms.

You can sign in with Google, Microsoft or LinkedIn, or with your RELAY email address and password. A Google, Microsoft or LinkedIn sign-in links to an existing RELAY account only when that provider has verified the email address.

• Keep your RELAY password and the accounts you sign in with secure, and do not share them. RELAY stores only a salted hash of a RELAY password, never the password itself.
• A RELAY sign-in lasts up to 30 days on a device. Signing out ends your RELAY sessions on your other devices too.
• You are responsible for activity in your account. If you think someone else has used it, sign out, which ends your sessions on every device, and contact Sideways8.
• Connections you add in My Data use only the permissions you choose, and you can disconnect them at any time.

New members get a 7-day free trial that starts at your first signed-in visit. The trial needs no card, and nothing is charged when it ends: RELAY charges you only if you choose a plan and complete checkout. Trials that started before October 12, 2026 keep their original one-month length. The trial includes RELAY’s research and AI features except contact-detail lookups, which are available on any paid plan.

When your trial ends, you can still view and export your saved work without a plan: your saved roles and opportunities, your Pursuits pipeline with its notes, your contacts and your documents. You can also change your Settings preferences, choose a plan, use your privacy controls and delete your account. Getting new job listings, making changes to your saved work, and RELAY’s research, strategy, AI and contact features require a plan. When you try one of them without a plan, RELAY asks you to choose one. The end of a trial does not delete your workspace.

• Monthly renewal. Paid plans renew every month until you cancel. Each renewal is charged at your plan’s price at the time.
• Yearly billing. Where RELAY offers it, you can pay for a plan once a year instead of monthly. A yearly plan is charged at checkout for 12 months and renews automatically every year at the then-current yearly price unless you cancel before the renewal date. You can cancel anytime in Billing, and access continues to the end of the paid year. A yearly plan includes the same features and the same monthly research allowance as the monthly plan.
• Taxes. Prices are in US dollars and do not include taxes. Where tax applies, it is shown at checkout before you pay.
• Price changes. If we change a plan’s price, we will tell you before your next renewal at the new price, so you can cancel before it applies. A new price never applies to a period you have already paid for.
• Add-ons. Add-ons that RELAY lists as planned are not yet available to purchase.

Checkout. Payments are handled by Stripe on its own checkout page. Before checkout, you confirm “I agree to monthly renewal at the price shown.” or, for yearly billing, “I agree to yearly renewal at the price shown.” The renewal terms for the billing period you chose are shown beside that box. Card details go directly to Stripe; RELAY never receives or stores your card number. Stripe charges your payment method when you subscribe and at each renewal: every month on monthly billing, every year on yearly billing.

Managing your plan. In RELAY, open Settings → Plan & AI usage → Manage subscription & invoices (“Billing”). This opens Stripe’s billing portal, where you can update your card, see your invoices, change your plan or billing period where the portal offers it, and cancel.

Cancelling. You can cancel any time in the billing portal. Cancelling stops future renewals; your plan stays active until the end of the billing period you have already paid for, and you keep access until then. On yearly billing, that is the end of the paid year. After that, you can still view and export your saved work, getting new listings or making changes requires a plan again, and your workspace stays saved so you can subscribe again with the same sign-in.

Failed payments. If a renewal payment fails, you keep access while Stripe retries it. If Stripe ends the subscription because the payment still fails, paid access stops, and you can still view and export your saved work.

Deleting your account. Deleting your RELAY account (Settings → Privacy & data → Delete my RELAY data) cancels your subscription immediately, ends access at once and expires any checkout you have not finished. Stripe keeps its own payment records, as the Privacy Policy explains.

RELAY’s AI features and live research draw on a monthly allowance, measured in US dollars of AI processing: $15 during the free trial, and for each plan as shown in Free trial and plans. Contact-detail lookups, which are available on paid plans only, draw on the same allowance. The allowance resets at the start of each calendar month (UTC), and unused allowance does not carry over. This is the same on yearly billing: a yearly plan gets its monthly allowance every month, not one allowance for the year.

• RELAY shows how much of your allowance remains, and shows the action count or cost estimate of a manual scan before it runs.
• When you reach your allowance, AI and research features pause until the next month. Your saved workspace and the features that don’t use AI stay available.
• If RELAY temporarily cannot confirm your plan with Stripe, it applies the free-trial allowance until it can.
• If you turn on Daily smart refresh, it runs at most one research action a day and counts toward your allowance. You can turn it off at any time.
• Allowances are for your own use. Do not use scripts, multiple accounts or other workarounds to exceed your allowance or to get additional free trials.

RELAY helps you research employers and the people who work there. You are responsible for how you use what you find. You agree not to:

• scrape, crawl or bulk-download RELAY, or access it with bots or other automated tools, except through features RELAY provides;
• harass, threaten, stalk, discriminate against or unlawfully contact anyone, including people you find through RELAY;
• contact people in ways that break anti-spam, telemarketing, privacy or data-protection laws. When you reach out, you are responsible for following those laws, including honoring requests to stop;
• use contact details from RELAY for anything other than your own professional outreach, or sell, publish or share them, or add them to mailing lists or other databases;
• reverse engineer, decompile or try to extract RELAY’s source code, except where the law allows it despite this restriction, or probe, bypass or interfere with RELAY’s security, rate limits or allowances;
• share your account or sign-in with anyone else, or resell or sublicense access to RELAY;
• upload content you do not have the right to use, or content that is unlawful, harmful or malicious; or
• use RELAY to break the law or another service’s terms, or to disrupt RELAY or other members’ use of it.

RELAY finds opportunities in public job feeds, employer career boards and government opportunity databases, and links to the original source. Some roles are posted on RELAY directly by the employer and marked “Posted on RELAY”; the employer is responsible for the role and its description, and what an employer pays never changes how RELAY ranks roles for you. Listings, descriptions and links belong to their sources. RELAY does not guarantee that a listing is accurate, complete or still open, or that a link keeps working. Check the original source before you apply or act.

On a paid plan, contact details you request come from a contact-data provider, as the Privacy Policy describes, and are shown with their source and verification status. They can still be out of date or wrong.

When you sign in with or connect Google, Microsoft or LinkedIn, or pay through Stripe, that company’s own terms and privacy policy also apply to your use of its service. Third-party names and trademarks belong to their owners, and listing a source does not imply partnership, endorsement or guaranteed access. Sideways8 is not responsible for third-party services, which may change or stop working with RELAY.

You own the content you add to RELAY, such as your profile, notes, uploaded files, contacts and drafts, and the results you save (“your content”). You may use the output RELAY prepares for you, subject to these terms and the rights of others.

You give Sideways8 a limited, non-exclusive, royalty-free license to host, store, copy, process and display your content only as needed to operate, secure and support RELAY for you, including sending it to the service providers in the Privacy Policy for the features you use. This license ends when you delete the content or your account, except for records the Privacy Policy says are kept. RELAY does not sell your content, use it for advertising, train AI models on it or show it to other members.

You are responsible for your content and confirm that you have the right to add it to RELAY.

Feedback. If you send feedback or suggestions, Sideways8 may use them to improve RELAY without any obligation to you. Feedback is handled as the Privacy Policy describes.

RELAY, the RELAY name and logo, and RELAY’s design, software and documentation are owned by Sideways8 or its licensors and are protected by intellectual-property laws. While your account is active and you follow these terms, Sideways8 gives you a personal, limited, non-exclusive, non-transferable right to use RELAY for your own professional purposes. These terms give you no other rights in RELAY, and you may not use the RELAY name or logo without Sideways8’s written permission.

• Early access. Early-access features and planned add-ons may change, be limited or be removed.
• Waitlist. RELAY admits a limited number of members. When it is full, new sign-ups join a waitlist and keep their place in line while Sideways8 opens spots in stages. A waitlist place does not guarantee access by any date. Existing members keep their accounts when RELAY is full.
• Changes to RELAY. We may add, change or remove features as RELAY improves, and we describe user-visible changes in Product updates inside RELAY.
• Availability. We work to keep RELAY available and your workspace safe, but RELAY may be unavailable at times for maintenance, outages or reasons outside our control. We do not promise uninterrupted service.
• Your copy. You can download a copy of your data at any time in Settings → Privacy & data → Download my data.

You can stop using RELAY whenever you like, and delete your account in Settings → Privacy & data → Delete my RELAY data. Deleting your account cancels any subscription immediately and permanently deletes your workspace as the Privacy Policy describes. It cannot be undone.

Sideways8 may suspend or end your access, or remove content, if you break these terms, if your use creates legal or security risk or harms others, or if the law requires it. Where it is reasonable, we will tell you why and give you a chance to fix the problem first. If Sideways8 stops offering RELAY, we will give you reasonable notice so you can download your data.

Sections that by their nature should continue after your account ends, including Your content, Our property, Disclaimers and limitation of liability, Indemnity and Governing law, continue to apply.

To the fullest extent the law allows, RELAY is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy. Sideways8 does not promise that RELAY will be uninterrupted, error-free or secure, or that any listing, contact detail or AI output will be accurate or complete.

To the fullest extent the law allows, Sideways8 and its officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, opportunities or goodwill, arising out of or relating to RELAY or these terms. Sideways8’s total liability for all claims relating to RELAY or these terms is limited to the greater of the amount you paid Sideways8 for RELAY in the 12 months before the event giving rise to the claim, or US$100.

Some places do not allow certain warranty exclusions or liability limits, so some of these may not apply to you. Nothing in these terms limits liability that the law does not allow to be limited, or consumer rights that cannot be waived.

To the extent the law allows, you agree to defend, indemnify and hold harmless Sideways8 and its officers, employees and suppliers from claims, losses and costs, including reasonable legal fees, arising from your content, your breach of these terms or your unlawful use of RELAY, including how you contact people you found through RELAY.

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Pennsylvania, and you and Sideways8 consent to their jurisdiction.

If you have a concern, please contact Sideways8 first; most issues can be resolved quickly and informally.

We may update these terms as RELAY changes. When we do, we will update this page and its “Last updated” date. If a change is material, we will tell you in RELAY before it takes effect. Changes do not apply to past use. If you keep using RELAY after a change takes effect, the updated terms apply; if you do not agree, stop using RELAY and cancel your plan before then.

Sideways8 operates RELAY. For questions about these terms, billing or your account, use the Sideways8 contact page (https://www.sideways-8.com/contact). Include the email address on your RELAY account and what you are asking about.